Shipping policy
Shipping Policy
At ATHEA, every order is carefully prepared before it begins its journey to you. We work with trusted production and fulfillment partners to ensure every piece meets our quality standards before shipment.
Processing Time
Orders are typically processed within 1–3 business days after payment has been successfully received.
During peak seasons, holidays or promotional events, processing may take slightly longer.
Shipping Time
Estimated delivery time is 10–21 business days.
Please note that shipping times are estimates only and may vary depending on your destination, customs procedures, local postal services and other factors outside our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking information, allowing you to follow your package throughout its journey.
Please allow up to 5 business days for tracking information to become active after shipment.
Customs & Delivery Delays
While most orders arrive within the estimated timeframe, unexpected delays may occasionally occur due to:
- Customs inspections
- Local courier delays
- Severe weather conditions
- Public holidays
- High shipping volumes
These situations are unfortunately outside of ATHEA’s control, and we appreciate your patience should they occur.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate before placing your order.
ATHEA cannot be held responsible for delays, lost packages or additional shipping costs resulting from incorrect or incomplete shipping information provided during checkout.
Lost Packages
If your tracking information indicates that your package has been lost during transit, please contact us at:
support@atheajewelry.com
We will gladly work with the shipping carrier to help resolve the issue as quickly as possible.
Questions?
If you have any questions regarding your order or shipping, our team is always happy to help.