Refund policy

Returns & Refund Policy

At ATHEA, we want you to love every piece you receive. If something isn’t right, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

  • Be unused and unworn
  • Be in their original condition
  • Include all original packaging
  • Show no signs of damage caused after delivery

For hygiene reasons, earrings cannot be returned once opened or worn, unless they arrive damaged or defective.


Damaged or Incorrect Items

If your order arrives damaged, defective or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A brief description of the issue
  • Clear photos showing the product and the problem

We will review your request and work quickly to provide a suitable solution.


Non-Returnable Items

Unfortunately, we cannot accept returns for:

  • Earrings that have been worn or opened for hygiene reasons
  • Items damaged through normal wear, misuse or improper care
  • Products returned without prior contact


Return Shipping

Unless the item is defective or incorrect, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as ATHEA cannot be responsible for returns lost in transit.


Refunds

Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, your refund will be issued to your original payment method.

Please note that processing times may vary depending on your payment provider.


Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing or has been shipped, we are unable to cancel it.


Questions?

If you need assistance regarding your order, please contact us.